Frequently Asked Questions

General Membership Questions

That's easy! The Bradford Exchange Rewards gives you exclusive savings on your online, in-store, phone, and catalog mail purchases from our Family of Brands and over 1,000 popular retailers! Members have everyday access to savings like cash back and shipping rebates at the retailers they love most!

Interested in joining The Bradford Exchange Rewards? See How It Works to learn more!

  

You can call our Customer Service team 24/7 at 877-518-2644. You can also email us at [email protected] or submit your inquiry online. We typically respond to emails and inquiries within 24 hours!

  

You can cancel your membership from your online account, or by contacting Customer Service with your request.

To cancel The Bradford Exchange Rewards from your online account, sign in with your member credentials at BradfordExchangeRewards.com/sign-in. Once you’ve signed in, click “Account” on your main menu, then select “Cancel Membership” from the dropdown. Follow the instructions provided to finalize your cancellation request.

To cancel through Customer Service, please call our 24/7 phone line at 877-518-2644. You can also email your cancellation request to [email protected] or submit your request online.

   

TBE*BRADFORDEXREWARDS is the billing descriptor that displays on your card or bank statement when you are charged the monthly membership cost for The Bradford Exchange Rewards.

If you have a question about a charge from The Bradford Exchange Rewards, please Contact Us for assistance.

   

Family of Brands

As a member of The Bradford Exchange Rewards, you can earn unlimited 10% cash back every time you shop at our Family of Brands, plus claim unlimited shipping and return shipping rebates on every purchase!

Our Family of Brands includes the following retailers:

  • The Bradford Exchange
  • Ashton-Drake
  • The Hamilton Collection
  • The Bradford Exchange Checks

Earning 10% cash back at our Family of Brands is easy!

Complete your Family of Brands purchase online, over the phone, or by mail order as you normally would. We’ll automatically add 10% cash back to your Savings page and mail you a check for your earnings the following month. No rebate claims necessary!

Please note that Family of Brands purchases made on third-party sites are not eligible for 10% cash back. All purchases must be made directly with each brand to qualify for 10% cash back.

 

Your 10% cash back amount is based on the subtotal of your final, qualifying purchase amount after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping charges, or other additional fees.

After your purchase, we’ll automatically take 10% of your purchase subtotal and apply it to your Savings page, then mail you a check for your earnings the following month.

After your Family of Brands purchase, we’ll add your 10% cash back to your Savings page. Then, we’ll mail you a check for all your approved earnings on the 15th of the following month.

Unlike your 10% cash back benefit, shipping and return shipping rebates for your Family of Brands purchases are not automatically applied to your Savings. If you paid for shipping or return shipping on a purchase from our Family of Brands you’ll need to submit a claim to receive reimbursement for those charges. To submit a rebate claim, sign into your member account and click “Rebates” on your main menu. Then, carefully follow the instructions provided to successfully submit your rebate claim.

Once we receive your claim and proof-of-purchase, we’ll review your claim and apply your earnings to your Savings page.

Marketplace

The Marketplace is our directory of over 1,000 popular retailers. With The Bradford Exchange Rewards, you receive 5% cash back, shipping rebates, and return shipping rebates on purchases from Marketplace retailers.

To visit the Marketplace, sign into your online account with The Bradford Exchange Rewards and click “Shop” on your main menu, then select “Shop Marketplace” from the dropdown.

Earning cash back when you shop at Marketplace retailers is easy! As an active member, you can earn up to $1,000 in cash back every year from shopping at Marketplace retailers. Here’s how:

Online: Earn 5% cash back automatically by shopping online through your member account.

  1. Sign into your member account and click “Shop” on your main menu. Then select “Shop Marketplace” from the dropdown.
  2. Select a retailer from the Marketplace and click through the links to shop online. Be sure to complete your purchase in the new window that opens when you click “Shop Now”.
  3. After you complete your purchase, we’ll automatically add 5% cash back to your Savings page and mail you a check for your earnings the following month.

Offline: You can also shop at Marketplace retailers in-store, over the phone, or by mail order and submit a rebate claim for 5% cash back on your purchases.

  1. Make a purchase at any eligible Marketplace retailer.
  2. Complete a rebate form with information about your purchase.
  3. Mail in your rebate form and proof-of-purchase documentation to:

    The Bradford Exchange Rewards Rebates
    PO Box 290728
    Wethersfield, CT 06129-0728

Please note that all rebate claims must be submitted within 60 days of your purchase.

See How It Works to learn more about 5% cash back.

After your Marketplace purchase, we’ll add your 5% cash back to your Savings page. Then, we’ll mail you a check for all your approved earnings on the 15th of the following month.

Your 5% cash back amount is based on the subtotal of your final, qualifying purchase amount after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping charges, or other additional fees.

As an active member, you can earn up to $1,000 in cash back from Marketplace purchases every year. One purchase per retailer per day is eligible for 5% cash back. Gift card purchases, money orders, or purchases made using a retailer’s bill-pay service are not eligible for 5% cash back.

Some Marketplace retailers have their own restrictions for cash back eligibility. To view restrictions for a specific retailer, visit the online Marketplace and click to view that retailer’s page.

See How It Works to learn more about 5% cash back

Shipping & Return Shipping Rebates

With The Bradford Exchange Rewards, you can submit rebate claims and get reimbursed for your shipping and return shipping charges. You can claim unlimited shipping and return shipping rebates on purchases from our Family of Brands.

For Marketplace purchases, you can claim rebates of up to $10 per order for your shipping and return shipping charges. As an active member, you can claim $500 in shipping rebates and $500 in return shipping rebates on Marketplace purchases every year.

Your shipping and return shipping rebates are added to your Savings page and included in your next monthly check.

As long as you provide valid documentation with every claim, you’ll be reimbursed for those charges in your next monthly check. You can claim shipping and return shipping rebates on any online, phone, or mail purchase made during your active membership. In-store purchases are only eligible for shipping rebates if the store you purchased from has to order the item and you’re charged to have the item shipped.

You can claim unlimited shipping and return shipping rebates on purchases from our Family of Brands and receive full reimbursement for every shipping charge. For Marketplace purchases, you can claim shipping rebates of up to $10 per purchase. For example, if you paid $15 in shipping fees on a single Marketplace purchase, you’ll receive a $10 shipping rebate in your next monthly check. You’re eligible to claim up to $500 in shipping rebates and $500 in return shipping rebates every year as an active member.

You can submit your shipping and return shipping rebate claims online or by mail.

Online: Submit your rebate claim online from your member account.

  1. Click “Rebates” on your main menu.
  2. Select your rebate type and enter your purchase information.
  3. Email your proof-of-purchase to [email protected] with your claim number in the subject line.

By Mail: Send your rebate claim and proof-of-purchase to our mailing address.

  1. Complete a rebate form with all required information.
  2. Mail your rebate form and proof-of-purchase documentation to:

    The Bradford Exchange Rewards Rebates
    PO Box 290728
    Wethersfield, CT 06129-0728

Please note that all rebate claims must be submitted within 60 days of your original purchase date.

See How It Works to learn more about shipping and return shipping rebates.

Yes, you can submit rebate claims within 60 days of your original purchase date. Claims submitted after the 60 day mark will not be approved for reimbursement.

Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every rebate claim submitted.

Examples of valid proof-of-purchase include:

  • A sales receipt
  • An order confirmation page
  • An order confirmation email
  • A packing slip

If you’re submitting a claim online, you can email your rebate documentation to [email protected]. For online claims, you’ll be given a unique claim number to include with your submission. Please copy and paste your claim number into the subject line of the email for your rebate claim.

For mailed claims, simply send your completed rebate form and proof-of-purchase documentation to:

The Bradford Exchange Rewards Rebates
PO Box 290728
Wethersfield, CT 06129-0728

Please note that rebate claims must be submitted within 60 days of your original purchase date.